Our international website, brazilities.com, ships products directly from Brazil to customers worldwide.
Who handles import taxes?
Please note that import duties, taxes, and customs fees are not covered in the item price or shipping costs. As the purchaser, you’re solely responsible for any applicable taxes related to your order, including sales tax, value-added tax, customs, and excise duties.
What if my product arrives damaged?
In the event of any damage to the items upon delivery, kindly reach out to us within 5 days. Refer to our Return and Refund page for detailed instructions on how to proceed.
What delivery options do we offer?
We take pride in our fast shipping service, utilizing trusted carriers such as DHL, TNT, UPS, or FedEx. Each shipment comes with a tracking number for added convenience and peace of mind.
How soon can you expect your order?
Most countries receive their packages in under 6 days. You’ll receive tracking information within 24 hours of placing your order (excluding weekends and holidays), typically on the same day if it’s before the post office’s closing time. Delivery times typically range between 5 to 10 days, varying based on destination country and address.
